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Nero, from Ahead software is a very good CD
copying application. With Nero’s easy to use Smart Start option, you
can select the feature that is best suited to your needs. Nero not only
offers a CD copying option, but also allows you to copy non–protected
DVDs. However, their customer support is the worst we've seen out of
hundreds of software products we’ve reviewed.Nero works with Windows Vista.
Feature Set:
Nero
has multi–purpose features which are both easy to use and convenient to
own. Not only does this software copy CDs, it also allows you to copy
unprotected DVDs to both DVD and CD (making it possible to play DVDs
directly from your computer hard drive if you want). Nero 8 software allows you to perform many other applications
from: backing up your PC files, making copies of PC games, creating
MP3, WMA, and WAV discs and other related applications are all simple
operations with Nero.
Ease of Use:
Nero is simple to use. It has an excellent, intuitive startup
menu. All you need to do to begin the program is click on a category
and follow the accompanying steps. The process is so uncomplicated that
even a novice user can easily and successfully copy CDs.
Ease of Installation:
Nero’s installation and setup are both easy and self–explanatory. We encountered no errors throughout the process.
Quality of Copy:
The
quality of the copy was excellent; there was no distortion in the audio
quality and no skipping in the songs. Unlike many CD copies, there is
no distinction between the original disc and the copy.
Help/Documentation:
The
help documentation with Nero is extensive. Every subject is broken down
into individual topics that include screenshots, step–by–step
instructions and an individual topic index. But the help documentation
is as good as the help gets for Nero. Beyond this, you are on your own.Nero
Customer Service isn't truly a service for customers, but a pricy
extra. The Tech Support Hotline will cost you $ 1.29 a minute, so
before you purchase this software you ought to be confident that you
won’t need any support. This per–minute charge is an odd choice for
Nero—we have yet to find another company that charges this kind of fee
for customer support.When we tried to contact Nero by
email—numerous times—we never received a response. We even tried
contacting the corporate offices in Glendale, CA. We've received no
response and we couldn't even leave a message. We have come away from
our experience from Nero’s customer support the same way we began—alone.
Summary:
Overall,
Nero is a great product but its poor customer support takes everything
down several notches. Why settle for that when you can get the best of
both worlds in other products.
copying application. With Nero’s easy to use Smart Start option, you
can select the feature that is best suited to your needs. Nero not only
offers a CD copying option, but also allows you to copy non–protected
DVDs. However, their customer support is the worst we've seen out of
hundreds of software products we’ve reviewed.Nero works with Windows Vista.
Feature Set:
Nero
has multi–purpose features which are both easy to use and convenient to
own. Not only does this software copy CDs, it also allows you to copy
unprotected DVDs to both DVD and CD (making it possible to play DVDs
directly from your computer hard drive if you want). Nero 8 software allows you to perform many other applications
from: backing up your PC files, making copies of PC games, creating
MP3, WMA, and WAV discs and other related applications are all simple
operations with Nero.
Ease of Use:
Nero is simple to use. It has an excellent, intuitive startup
menu. All you need to do to begin the program is click on a category
and follow the accompanying steps. The process is so uncomplicated that
even a novice user can easily and successfully copy CDs.
Ease of Installation:
Nero’s installation and setup are both easy and self–explanatory. We encountered no errors throughout the process.
Quality of Copy:
The
quality of the copy was excellent; there was no distortion in the audio
quality and no skipping in the songs. Unlike many CD copies, there is
no distinction between the original disc and the copy.
Help/Documentation:
The
help documentation with Nero is extensive. Every subject is broken down
into individual topics that include screenshots, step–by–step
instructions and an individual topic index. But the help documentation
is as good as the help gets for Nero. Beyond this, you are on your own.Nero
Customer Service isn't truly a service for customers, but a pricy
extra. The Tech Support Hotline will cost you $ 1.29 a minute, so
before you purchase this software you ought to be confident that you
won’t need any support. This per–minute charge is an odd choice for
Nero—we have yet to find another company that charges this kind of fee
for customer support.When we tried to contact Nero by
email—numerous times—we never received a response. We even tried
contacting the corporate offices in Glendale, CA. We've received no
response and we couldn't even leave a message. We have come away from
our experience from Nero’s customer support the same way we began—alone.
Summary:
Overall,
Nero is a great product but its poor customer support takes everything
down several notches. Why settle for that when you can get the best of
both worlds in other products.
